LEGAL INFORMATION
Privacy Policy
This policy explains how personal information is collected, used and protected when someone visits the website, requests a quote or contacts Your Pallets.
Last updated: 29 August 2026
Introduction
This Privacy Policy explains how Your Pallets collects, uses and protects personal information when you visit this website, request a quote, contact us or use our services.
Who we are
The data controller is Your Pallets.
Telephone: 07707 731041.
Information we may collect
We may collect identity and contact details, including your name, business name, job title, email address, telephone number and delivery or collection address.
We may collect enquiry and order details, including pallet type, size, grade, condition, quantity, intended load, delivery requirements, collection details, photographs and drawings.
We may keep correspondence, including messages sent through the website form, email, telephone or WhatsApp.
Technical and usage information may be collected, such as IP address, device, browser, pages viewed and cookie preferences where analytics or similar tools are used.
Transaction and account information may be collected where needed to process an order, issue an invoice or manage payment. Full card details should not be collected directly through the website unless a compliant payment provider is used.
How we use personal information
We may use personal information to:
Respond to enquiries
Prepare quotes
Recommend suitable pallet options
Arrange pallet supply or collection
Manage orders, invoices and customer service
Improve the website
Protect the business from misuse
Meet legal obligations
Send marketing only where the law allows
Lawful bases
Depending on the activity, we may rely on steps taken before entering a contract, performance of a contract, legitimate interests, compliance with legal obligations or consent.
Where consent is used, it can be withdrawn at any time.
Sharing information
Information may be shared with delivery and logistics providers, suppliers, website and technology providers, professional advisers, payment or accounting providers and public authorities where required by law.
We do not sell personal information.
International transfers
Some technology providers may process information outside the United Kingdom.
Where this happens, appropriate safeguards must be used.
How long information is kept
Personal information is kept only for as long as needed for the purpose for which it was collected.
This may include legal, accounting, tax, dispute and customer service requirements.
Your rights
UK data protection law may give you the right to:
Access your personal information
Correct inaccurate information
Request erasure of certain information
Request that processing is restricted
Object to certain processing
Request data portability
Withdraw consent
These rights depend on the circumstances. Contact us using the details on this page to make a request.
Cookies
The website may use necessary cookies and, with permission where required, analytics or marketing cookies. Read the Cookie Policy for more information and use the website cookie controls to change your preferences.
Complaints
Please contact us first if you have a privacy concern.
You also have the right to complain to the Information Commissioner’s Office. Current contact details are available at ico.org.uk.
Changes to this policy
This policy may be updated when the website, services or legal requirements change.
The latest version and update date will always be displayed on this page.